Refund policy

Returns and Refund Policy

Thank you for shopping at our florist. Given the nature of our products, we do not offer a return or refund policy after the order has been fulfilled and delivered.

Product Quality and Issues We take pride in the quality and freshness of our flowers and plants. Upon receipt, please inspect your order. If you find any issues with the quality or condition of the items, contact us immediately at flowertalk@xtra.co.nz. We will evaluate the issue and strive to make it right.

Non-Returnable Items Due to the perishable nature of our products, items such as food, flowers, or plants cannot be returned. This also applies to custom products (such as special orders or personalized items) and personal care goods (like beauty products).  If you have questions or concerns about your specific item, please contact us.

Sale Items and Gift Cards All sales on items and gift cards are final and cannot be returned.

Contact Us For any questions or concerns about your order, please contact us at flowertalk@xtra.co.nz. We are committed to ensuring your complete satisfaction with our products.